This comprehensive session is designed to equip you with the practical skills needed to effectively leverage Microsoft Intune for modern endpoint management, whether you're transitioning from SCCM, supporting end-users, or just getting started. This class is divided into three key parts:
Part 1: Bridging the Gap: Migrating from SCCM to Intune or Embracing Co-managementAre you looking to modernize your endpoint management strategy? This first part will guide you through the process of moving from traditional System Center Configuration Manager (SCCM) to the cloud-native power of Microsoft Intune. We'll explore two key pathways:
- The Journey to Modern Management: Understand the strategies and considerations for a complete migration from SCCM to Intune. We'll discuss planning, prerequisites, and best practices for a smooth transition.
- The Power of Co-management: Discover how to strategically combine the strengths of both SCCM and Intune through co-management. Learn how to choose the right workloads, manage the transition, and leverage the benefits of both platforms for a hybrid approach.
Part 2: Intune for the Helpdesk: Empowering Your Support TeamThis segment focuses on how helpdesk technicians can effectively utilize Microsoft Intune to support end-users and manage devices. We'll cover essential tasks and workflows, including:
- Device Overview and Troubleshooting: Learn how to quickly access device information, check compliance status, and identify potential issues directly within the Intune console.
- Remote Actions for Support: Explore powerful remote actions such as remote help (if applicable), device restart, lock, wipe, and more to efficiently resolve user issues.
- Application Support and Deployment Status: Understand how to monitor application deployment status and assist users with application-related inquiries.
- Policy Troubleshooting and User Impact: Gain insights into how policies are applied to devices and users, enabling you to diagnose configuration-related problems.
Part 3: Your Questions Answered: Open Q&A with the Intune ExpertsThis final and crucial part of the session is dedicated to addressing your specific questions and challenges related to Microsoft Intune. Bring your real-world scenarios, implementation hurdles, and burning questions! This is your opportunity to get personalized guidance and insights to help you succeed with Intune.
Who should attend?This session is valuable for IT administrators, helpdesk technicians, and anyone involved in managing and supporting endpoints within their organization using or considering Microsoft Intune. Whether you're planning a migration, looking to enhance your helpdesk capabilities, or simply want to deepen your Intune knowledge, this class offers practical insights and actionable takeaways.
Join us to gain a comprehensive understanding of Microsoft Intune and empower yourself and your team for modern endpoint management success!
